About
I’m Boris Klaydman, a product leader with 12+ years at Amazon, Apple, IBM, and Salesforce. I turn complex challenges into simple, scalable products that drive growth and delight customers.
About me
Product and Design Strategy Executive with expertise in B2B SaaS product management, 0 to 1 launching, and customer growth optimization who brings clarity, consistency, curiosity, and collaboration to cross-functional teams.
Twelve years leading strategy that aligns business vision and customer needs, accelerates product experimentation, strengthens analytic processes, and exceeds growth targets for Amazon, Apple, IBM, and Salesforce.com.
Experience
Director of Product Management and Design
• Lead practice management SaaS system product design and development for global leader in health aesthetics.
• Designed streamlined enrollment that reduced user activation process and onboarding from 7 days to 24 hours.
• Developed new order placement software that improved shopping experience and boosted order volume 30%.
• Built and deployed services training portal, which increased engagement and provider enrollments by 12% YoY.
• Prioritized features based on customer feedback and usage data that increased customer retention by 4%.
Senior Product and Design Manager
• Built predictive consumer traffic analytics and recommendation features that reduced customer churn by 8%.
• Integrated multiple delivery services menu builder into streamlined onboarding that increased orders by 23%.
• Launched generative AI customer support infrastructure and interface, decreasing need for support calls by 17%.
Principal Product Manager
• Developed AWS cloud configuration flow that decreased database setup time 50% and increased market share 2%.
• Led design and implementation of work intake restructure that reduced meetings and optimized team utilization.
Head of Product Design
• Partnered in developing vision, mission, and brand strategy for B2B Hardware as a Service start-up.
• Collaborated with founders and venture capitalists to successfully secure $4.5M in seed investment.
• Established first product and design teams delivering MVP and roadmap that secured $45M Series A funding.
Design and Product Manager
• Redesigned partner-facing device comparison app that generated $1B+ in upgrades and platform switch revenue.
• Launched B2C subscription service platform for European retailers with $200M+ in gross profit within 6 months.
• Designed channel partner training system that boosted test scores by 30% and content engagement 120%.
• Presented on the impact of design on the level of customer sales engagement to 800 product retailers.
• Implemented rapid prototyping, usability testing, review, and handoff process, reducing bugs by 18%.
Design and Product Manager
• Established scalable process of discovery, design, and development of 108 enterprise iOS apps in the first year.
• Implemented three-day product alignment design sprint methodology that enabled app delivery within 14 weeks.
• Led cross-functional teams in delivery of 360 mobile healthcare, finance, insurance, and transportation apps.
• Trained and mentored 500+ designers and product managers in user experience design methodology.
Senior Manager of Product Design
• Led mobile app user experience update that reduced support calls volume by 20% for Allstate Insurance.
UX Architect
• Led Consulting Services team mobile design projects for Coca-Cola, Dr Pepper, GE, Home Depot, and P&G.
• Designed B2B iPad apps showcasing platform innovation at Dreamforce conferences that secured new clients.
Skills
Product Management
Direct software product lifecycle for Fortune 100 corporations and high-growth start-ups.
Growth Strategy
Identify gaps and solutions to improve user acquisition, activation, retention, and profitability.
Product Design
Merge user-centric thinking with business goals to create product experiences that fit market needs.
Software Engineering
Advise clients on emerging technology options, features, and development processes.
Team Collaboration
Partner with sales/marketing executives to shape product vision and select KPI metrics.